Refund Policy

Last updated: April 2026

1. General Policy

At iTNet Solutions, we aim to ensure satisfaction with our enterprise communication services. This policy outlines the conditions under which refunds may be granted for digital goods, subscriptions, and prepaid balances.

2. Digital Goods and Subscriptions

Due to the nature of digital services and infrastructure provisioning, all charges for active monthly subscriptions, software licensing, and specialized digital goods are generally non-refundable once the service has been provisioned or used. By initiating use of the service, you acknowledge that you waive your right to a refund for the current billing cycle.

3. Unused Prepaid Balances

If you have added prepaid funds to your account that have not been consumed by network usage, you may request a refund under the following conditions:

  • Timeframe: The refund request must be submitted within 14 days of the original transaction date.
  • Deductions: Approved refunds will be issued minus any applicable transaction fees, payment gateway charges, or administrative processing fees incurred by iTNet.
  • Review Process: All refund requests are subject to review by our billing department to verify account standing and usage history.

4. Forfeiture of Balance Due to Abuse

Strict Enforcement: If your account is suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy (including but not limited to spamming, fraud, harassment, or network abuse), you will forfeit any remaining prepaid balance or subscription time. No refunds will be issued under these circumstances.

5. Dispute Resolution and Chargebacks

If you have an issue with a charge, we encourage you to contact our support team first to resolve the matter. Initiating an unwarranted chargeback or payment dispute with your bank or credit card provider without first contacting us is considered a violation of our terms and will result in immediate account suspension and forfeiture of balances.

6. How to Request a Refund

To request a refund for an unused prepaid balance, please submit a formal request containing your account details and transaction receipt to: billing@itnet247.com